I was wondering the same thing when I picked up my 770 at CompUSA the other day. Was it new or a returned item? I still don't know but it seems to work as it should and there was no left over data from a previous owner <g>. What made me a little suspicious is that the packaging is minimal compared to other gadgets I've purchased. There was no cellophane and only one round "Nokia" sticker sealing the box. The 770 was in a cloth pouch and appeared untouched (no visible fingerprints). There was no clear film over the screen like other PDAs and cell phones I've had. The only thing that was in a plastic bag inside the box was the battery. Is this what the rest of you experienced? Happy with my purchase but still wondering, barron