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Posts: 496 | Thanked: 651 times | Joined on Jan 2010 @ London
#3305
Originally Posted by pichlo View Post
That's what I keep reading in this forum. However Jolla Warranty Policy says one year.

As I have already mentioned somewhere in this forum (that I cannot find now), there are loopholes in the EU compulsory 2 years warranty requirement. Basically it boils down to who has a stronger will to fight and/or a better lawyer.

>Jolla Warranty Policy says one year.

The Jolla Warranty is a separate beast from the compulsory EU 2 year guarantee , and cannot supersede it (except where it may offer additional cover not provided by the EU guarantee). Nor can it supersede local consumer law (except where it offers better terms) - and in the UK that means you have up to 6 years to return goods

> Basically it boils down to who has a stronger will to fight and/or a better lawyer

No, not really. And the article doesn't entirely suggest that. The issue in the UK is that there are certain conditions under which you can return goods or get a free repair, one of which is that after 6 months the burden is on the consumer to prove the goods were faulty (there's no such burden with the EU guarantee). As far as the screen problem is concerned this would not be an issue, as there is plenty of evidence (the large number of people with exactly the same issue) that the fault is with the cheap screen that Jolla used
 

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