Thread: TOHKBD rev2
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Posts: 84 | Thanked: 146 times | Joined on Feb 2015
#1399
Originally Posted by dirkvl View Post
Anyhowz, I got your message and replied to it.
Originally Posted by tetris11_ View Post
My question is: specifically how many chickens on a weekly basis? And are the chickens grouped by their barcodes/country codes/colour? When's my damn chicken gonna hatch (╯°□°)╯︵ ┻━┻
I suspect many people are waiting for the answer to these questions. . .

There are a supposed total of 1432 TOHKBD ordered. Supposedly there have been 631 orders (some people may have ordered more than 1 TOHKBD under one order number. I know I did.) that have been assembled and are either about to be shipped, are shipped, or have been received.

I think the main question of people is when are they going to get theirs? The lack of information about the process beyond that the Scandic layouts arrived first and thus would be assembled first (which also makes sense so that the folks at Jolla can get their hands on TOHKBD first for the software integration and testing) is the biggest issue people are facing:

Why do some later backers get their TOHKBD's before those that backed earlier?

For example, my order number has some 440-some orders that seem to have been assembled and/or shipped before it, even though my order number comes before them. Why?

So orders are obviously not fulfilled in a first-in-first-out basis.

Is the assembly by type of keyboard? It does not seem like it, because there are a variety of different layouts that have been assembled and/or shipped, including the layout I requested.

Is the assembly by higher paying individuals first? It does not seem like it because in that case those that ordered more TOHKBD's would be served before that ordered only one, and that isn't the case.

Is the assembly by country of destination? Difficult to tell. Most reports indicate that people in EU-EEA countries are receiving their TOHKBD's, so maybe EU-EEA first, then the rest of the world? In any case, I am in the EU, so maybe assembly is not by destination.

Research suggests that people are ok with delays and waiting if they know about how long they have to wait and why. Most people realize that things are not perfect, but they do expect to be treated justly.
In this case, letting people know what determines who's order gets processed when would go a long way in reducing both questions and possible tension. Like flipping tables.

Yeah, yeah, it's a crowdfunded project, etc, etc. But Dirk's outfit is not some fly-by-night manufacturing joint where things are assembled on the knee. It is run under a real company, with a real VAT and everything, and celebrating a decade of existence today (by the way, happy tenth anniversary of your parent company, Dirk!), so there is no real reason that just a little bit of time could not be spent on customer relations.

Originally Posted by dirkvl View Post
For further questions, do not hesitate to email me at info@funkyotherhalf or join the IRC channel
Yes, I asked you this in the IRC channel. You told me you are going to bed and signed off.
 

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