Where do you live parasemic? If in germany I could help you.
Like what, provide a crappy service? I don't think there is a law against it. Customers usually vote with their wallets - which, if you think about it, they prety much did in Jolla's case (just look around you and count the Jollas). Sadly for us, fewer customers results in an ever crappier customer service
Solution to Jollas weird battery issue is to support SailfishosOS on Nexus5 The Nexus5 has a 'non-removable' battery but you can replace it by yourself easily Edit: Wrong copy / paste link.
Hope you asked them why, if this was the case, their own website continues to advertise the Jolla as having a "User-replaceable battery"
Not the best solution but... I would give it a try http://reviewjolla.blogspot.pt/2014/...lla-phone.html