That depends on how you define "it" in your, "is it really that bad?" I question the Jolla the company's behaviour in the market. Whatever your narrow definition of "it" is, it is covered.

Of course, everybody is objective. I am objective. You are objective. Somehow we always see the objectivity bias only in other people.

How would you react if you had a deal with your plumber about coming to fix your boiler, you paid upfront, and the plumber disappears without a trace for two months with no indication when or if ever he will come back?

Bad business is bad business. There is no difference between Jolla and that plumber.