Hi,

It appears that you are using an unauthorized application of WhatsApp. Unauthorized applications are not supported; they contain source code which WhatsApp can not guarantee as safe. Your private information is potentially being passed to 3rd parties. In addition, these may not function correctly and may cease to work at any given time.

Please uninstall your application and install an authorized version from:

www.whatsapp.com/download

After installing the authorized version, please reply to this email with a screenshot or an image of your screen from inside the app.

You can refer to your phone's user manual for detail steps of taking screenshots on your device.

Please note WhatsApp only works on smartphones, non-telephony devices including tablets are not supported.

If you have any other questions or concerns, please feel free to contact us. We would be happy to help!

Georgia

WhatsApp Support Team