It works for me in 3 ways but I (as well as a lot of others too it seems) would like it to work in more ways.

1. Easier and lighter to bring out and quickly check the web vs. a laptop
2. Skype/Gizmo
3. IM

I'm not sure how many people are buying an EE PC vs. an IT but they could have easily made it a competitor by adding more apps on the device.

IMO, Nokia is losing out on quite a bit of sales they could otherwise be making.