maemo.org - Talk - View Single Post - Jolla Tablet Refunds (latest developments)

gerbick	2015-10-03 , 18:33
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Originally Posted by mikecomputing

I don't talk about giving ultimatum. And this is not some generic TMO bashing crap. I just talk about reality. Because it is bad if they don't respond coming week. At least for those who had payed fully.

Reality based on what? You not getting your tablet in the next 3 days?

For example what rules does indigogo have for paying out money to Jolla?

You can request a refund. Start with with that.

So maybe Jolla need more money before they ever can start ship for real and have bills to pay at the same time *** money flowing out and the employers want they salary.

And this is speculation. I thought we're dealing with reality...

The longer it takes to ship the bigger problem Jolla has.

I agree. The communication is hot and cold; mostly cold. They use vague words like "soon" and in marketing that is a serious no-no. My stance on the PR/marketing has always been the same, it's not being handled well.

It leads to "discussions" like this when the customer has gotten so fed up and now feel entitled to ultimatums. Sorry, you say that it's not, you're promising scorched earth if you don't get your tablet. That's an ultimatum in any language or sentiment.

That's why I want responds, for their own sake, and again this has nothing to do with altimatum but it's hard being a company...

Even though I sound contrarian; I think you're owed a response from Jolla. This process has created a bit of confusion that could be sorted out quickly. But at the same time, I do know that Jolla is working on sorting out things to ensure that the Tablet is a good thing for all that contributed, support or want an alternative to Google and iOS.

Simply put, good things come to those that wait if they have enough to grasp unto. This has not been the case fully with this process.

But anger is not going to resolve anything. Unless you want your refund; pursue that if you're that disgruntled.