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Posts: 40 | Thanked: 57 times | Joined on Dec 2010 @ Jersey
#94
PayPal have replied, saying that Neo900 UG have received the funds. I think they are completely ignoring the part about the funds being frozen!


Dear Luke Bratch,
Hi! My name is Chris and I'll ensure you get the best support concerning your query today.

Mr. Bratch, you have my assurance that Neo900 UG (haftungsbeschränkt) received €380.00 EUR less the receiving fee amounting to €7.57 EUR.

The receiver of your payment incurs fee since the transaction was tagged as a commercial payment (Payments for goods or services)

Nevertheless, you've done your part as the sender of the payment and sellers are properly properly educated that they'll incur fee if they'll receive commercial payments.

I trust that this information is helpful. Should you need further assistance please let us know.

Thank you and I wish you the best in using PayPal.

Yours sincerely,
Chris
I'll reply to get clarification about the frozen funds.

FYI PayPal tried to call me first, but I was at work. They then "emailed" instead.
 

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