Dear xxxxxx

My name is Anna a representative from PayPal Customer Support. I apologise if the automated response were unable to resolve your concern.



By looking at your original email, I understand that you want us to release the payment to 'Neo900 UG (haftungsbeschränkt)'. Mr. xxxxxx, I have checked the details of the transaction under the ID (xxxxxxxxxxxxxxxxx). I see that the transaction happened last 22nd of May for €250.00 EUR. I give you my assurance that this funds has been credited to the merchant on the same date you sent it.



The payment has been sent on the same day and there is no review placed on it, we also did not put the payment on any reserve.



If your merchant is stating otherwise, please ask them to contact us so that we can inform them about it.



Thank you for your time and I trust that I was able to answer your concern.



Yours sincerely,

Anna
PayPal