Dear Luke Bratch,



Thank you for getting back to PayPal. My name is Shermaine and I hope this email finds you well.

Mr Bratch, you 100% assurance that you have successfully made a payment to Neo900 UG on 18 May 2015.

It is good that you used your PayPal account to make this payment. In case that the seller is still claims that the payments is not showing on their account and they have not released the item, kindly follow the steps below on how to file a claim.

By opening a PayPal dispute, you can communicate directly with your seller to work out the problem. If you're unable to resolve your dispute with the seller, and you have taken all steps to come to a resolution, you may then escalate your dispute to a claim.

You can open two types of disputes with PayPal - 'Non Receipt' (for items you have not received) and 'Significantly Not As Described' (for items that significantly differ from the original item description). If you wish to open a dispute for non receipt of your item, please wait a reasonable period for your item to arrive.

To open a dispute on a transaction, please follow the steps below:

Go to www.paypal.com/uk and log in to your account.
Near the bottom of the page, under 'More about your account', click Resolve a problem in the Resolution Centre.
Click Dispute a Transaction.
Select the button beside the transaction you want to dispute, then click Continue.
Select ‘Item dispute’, click Continue and follow the on-screen instructions.

You've 180 days after the date of the payment to open a dispute. A dispute can be escalated to a claim by either party within 20 days of the dispute being filed, at which point we'll investigate and decide the outcome.



Thank you for your time.

Yours sincerely,
Shermaine
PayPal