Jollas response time absolutely depends on the matter you are contacting them from my humble experiences and what is to read here and on TJC

slow/not existant:
- Warranty issue regarding display
- Service issues depending on rare parts
- Sending out Jolla Phones and accessories (ordered/recieved, no com. inbetween)
- Questions on TJC involving uncalculatable workforce requirements

fast:
- check/confirm your IGG contribution
- "Are you still alive" requests
- Small Bugs reported on TJC that slipped through Q&A and are fast to fix.

So @Zoxir, i would also recommend you to contact care now. Keep your answer short and possibly make it answerable with yes or no.

I did three times this quarter and always got a satisfying answere within 12 hours.