maemo.org - Talk - View Single Post - Jolla Tablet Refunds (latest developments)

JulmaHerra	2015-11-06 , 15:32
Posts: 285 \| Thanked: 1,900 times \| Joined on Feb 2010	#1619

Originally Posted by pichlo

True, but, if you make a certain promise, those you gave the promise to have every right to expect that the you have taken every step and precaution to make sure that promise will be met. If things happen beyond your control that mean you cannot fulfill that promise, going silent is about the worst thing you can do. People expect at least an explanation, if not some form of a compensation.

Going silent is still better than to go out with incomplete information, as you know perfectly well. Explanation is not enough, they need to know when to expect deliveries to take place and if that information is unavailable for variety of reasons, there is no point in trying to explain anything. Doing it will only drag you to answer questions you don't have answers better than Soon(tm) or something like that. It's exactly the king of communication you yourself have been highly critical of.

Factory problems? Maybe, but those words should come from Jolla, not from Copernicus.

Jolla's hands may be tied on that one, however, the product is finalized, software is out but they are missing the devices to ship so only reasonable explanation is that they don't get the devices from the factory. Reasons for that may be either shortage of components (as that has already been a problem during the design phase), or the quality of the batch has been bad and they cannot deliver such batch (which obviously is not something they can disclose publicly), or the factory has scheduled something over Jolla's time slot. Considering that they are manufactured in China.... it shouldn't come as a big surprise. It's a shame there are no relevant production lines for this kind of products in Europe any longer.

However, they did disclose this information. From Antti Saarnios blog post:

We have faced numerous challenges, ranging from issues with component deliveries, to component issues with the display (we’ve kept you up to date with all the challenges we’ve faced with the display), to securing manufacturing time slots from the factory. All these put together have contributed to a domino effect, negatively impacting assembly and shipment timeline of the Jolla Tablet.

But lets forget it and decide they didn't say it, so we can criticize them for not saying it shall we?

Jolla's management must be rubbing their hands in glee as this exercise clearly proves that they can get away with making any promise in the future without any repercussions should they fail to deliver again.

Most likely they are in pain because this tarnishes their reputation and there is absolutely nothing they can do to stop it. In the end, talk is cheap, no matter how much you crawl or offer discounts etc. to support it. Damage is already done and it will be aggravated by this very community for years to come (or until Jolla is no more).

But of course if it makes you happier, I could switch to extreme negativity claiming they will never deliver, never do anything right, never ever even publish updates to Sailfish "the right way" and the whole project is utterly doomed, failed, bad and EVIL because I don't have access to their inner communications, all of the source code and agreements they have with 3rd parties. I just don't see it advancing anything useful and it's boring, so I guess I'll stick with what you call "letting them get away with anything, rubbing their hands in glee..." at least for now.