Hmm. Pichlo, have you really been in the world of unsuspecting laymen recently? I myself have been using an Android phone for over a year now. The OS is not flawless. I've had the phone freeze on me a couple of times. In fact, T-Mobile has this helpful little "Device Health" app that is constantly giving me a little warning about my device uptime. Here, let me quote from it:

From the rate at which this message pops up, it seems that they'd prefer that normal users reboot their phones at least once a week, if not more frequently. And I don't see why unsuspecting laymen would argue with that...

HA! My own understanding of the mobile market is that if it's pretty, it's marketable. (E.g., Windows Phone was an extremely pretty OS...)

In any case, yes, I'm only looking at the Sailfish emulator right now. But I would imagine that phones intended for the mass market will get the same treatment that Apple or Google give: the user will be much less able to perform risky tasks (the OS will lock those down one way or another), and that they'll be encouraged to reboot with some frequency. And Jolla has learned a number of things with their first phone that they can apply to future phones (such as never using BTRFS ever again ).

If your issue is with the app problems, again, I don't see why unsuspecting laymen would complain at all about using Android apps (even for mail or web browsing).

Anyway, the OS is plenty good right now, feature-wise, to make its first appearance in the hands of normal users. Bug-wise, I would imagine that once they get paying customers (that is, paying corporate customers) demanding bug fixes, that Jolla would spend more time concentrating on getting those done...