maemo.org - Talk - View Single Post - Jolla Tablet Refunds (latest developments)

MartinK	2015-12-17 , 16:27
Posts: 1,548 \| Thanked: 7,510 times \| Joined on Apr 2010 @ Czech Republic	#2964

Originally Posted by P@t

I tend to agree with you but seems that so many people misread and misunderstood their indigogo investment... that to limit the damage, I am not sure that Jolla can afford alienate so many people.

Yes, that's exactly the issue - even though it might be perfectly legal to not ship anything to the campaign contributors, that still does not mean many of the ~10 000 contributors will not be angry and a lot of ill will won't be created.

You can see this quite often when big companies revert unpopular decisions - the stuff they tried to get away with is perfectly legal (they made sure of that) but that does not mean it won't make a lot of people (your customers) angry with a big potential backslash.

Also some people did preorder the tablets after the crowdfunding campaign ended, which is probably legally binding. I can actually see a scenario where the people who preordered might get their devices sooner (or at all :P) than the people who joined the crowdfunding campaign.

Originally Posted by P@t

My preference would be that Jolla offer a choice:
- either get a refund
- or receive the tablet with a delay (that I hope they can respect )
- or not claiming anything.

Yeah, sounds sensible. I would go for nr. 2 BTW.

__________________
modRana: a flexible GPS navigation system
Mieru: a flexible manga and comic book reader
Universal Components - a solution for native looking yet component set independent QML appliactions (QtQuick Controls 2 & Silica supported as backends)