No one is blaming them for failing to beat Apple. Not that I know anyway. All the objections I have read so far are about them failing in areas that were under their control. Public relations. Customer relations. Technical support. Ecosystem support. Bug fixing. Communication. I have just come back from yet another company meeting. One slide showed an equasion: product = hardware x software x support Why multiplication and not addition? Because if any component is zero, the whole thing is zero. This seems obvious but perhaps not to everyone.