24 emails! OMG! There is only so many times they can reply "Sorry, we do not know yet what we can do, we are out of pocket, we would refund you right away if we had the money but we don't." If you keep bombarding them with emails every 5 minutes asking the same thing over and over like a hurdy-gurdy, disregarding the 4 answers they've already given you, there is no surprise they file you under a "notorious nuisance" pigeon hole and ignore you. I am not saying it is the correct way to conduct a business but even Jolla employees are only human, after all.

There is also the fact that if they gave a refund to one and the word would get out, they would have to give it to everyone. At the time when money is thin, that could be the final nail in the coffin. For more info, look up bank run.