Thread: Jolla C
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mikelima's Avatar
Posts: 141 | Thanked: 359 times | Joined on Aug 2010 @ Italy
#104
Originally Posted by nieldk View Post
The warranty is still applicable. Developers, none developers, whatever, money is paid, so they are required to pay attention to any warranty issues. Also, they are selling this on a shop, so, they are obligated to follow consumer laws, not only in EU, but in each country they are shipping to.
Yes, but if you check your order, you did not order a device, you ordered a "SAILFISH COMMUNITY DEVICE PROGRAM".

As such, they may get away without a warranty. Clearly they think they can. And they are not selling to the general public, nor they want to.

There were people willing to order the Intex phones from India. Do you think Intex would honor a warranty from a country they do not sell to?

Jolla is simply making it easier for those people to get the devices.

In any case, it would probably too much a a hassle to litigate this than it would be worth spending.

I kind of understand it too - setting up warranty service is expensive, and they are probably waiting for the Jolla 1 support to expire, and focus on the software business.

Also, I suppose a lot of warranty service "repairs" calls are actually due to software bugs, or the user managing to corrupt the flash.

for software bugs, there is nothing to do other than report the problem and wait for a software update, anyway, and as long as we can reflash the phone on our own, I am good.
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