The juicy bits are to be found on reddit!

Users there claimed in the past that the now closed FB page was effectively the official turing com channel.

They concluded that from turing not answering any requests on reddit since long time, whereas on the FB page it states in a pinned post that the sub-reddit is indeed the official channel.

Even Jolla states this evening that turing has informed them that the closed FB page is not theyr official channel for support.

Now i conclude either Turing did not have an active official channel under own control or it was closed today.