I believe the issue is you really are cherry picking the aspects that you think are bad (aspects that many people have mentioned they consider totally minor, or even normal), ultimately leading to badly biased negative conclusions.

For instance, about the way customers are treated, please do not forget all the meeting events that Chen and Andy have organized, including last minute events when invited by Olf. Some of those events really were targeted at users, not media, with some prototypes devices running unofficial OSes just because a bunch of nerds on TMO were asking for it. Which other companies building niche smartphones are showing such flexibility and sweating this much for their users?

The device also was created based on discussion with the community. More than many devices I have seen before, except maybe the Pyra which is not doing better in terms of delivery. And is a lot less polished. For what it is worth, I don't remember any tech company treating their community this well, and I have participated in many crowdfundings and community projects.