Understood and feel genuinely sorry you got that impression regarding service.
I am not the right person to convince you otherwise since i had the fullest service possible with visit to my shop invitation, so literally Rolls Royce treatment.

Regarding after sales service, they work together with a large group of repair shops so chances are good to find one in your area or at least country to send in.

If you are let down by chen telling you personally you should not buy if your standards are not met. Please pardon him. It was not a public advise to critics but a personal defense. Don't mix up with FX service, Chen is an engineer type not a marketing guy. It's more complicated and you did your part to trigger it if you are honest.

Thanks for the honest answer.