Because he placed the blame on the device, when the blame was on everything else. Low-light produces terrible pictures, except if you have extremely high end cameras. Any phone camera just not have the sensor size to work great in low-light, and will produce bad grainy pictures in such a situation. I don't see how uneducated and wrong claims are any better than asking for a refund or any other things that have been decreed as "terrible" on here.