It seems as if she's speaking from a consumer level, not a linux user/guru level. The complaints would be totally different if that were the case.

As it stands, people will invariably make that mistake; I've only seen the reviews here that really hit the mark for what I'd state was "my stance as a user"... but at the same time, this is a more consumer aimed product so reviews as such will keep popping up until the interface, installation, and everything above the shell is made easier for the joe-blow consumer.

With that in mind, the review isn't that bad.