It's quite strange really. Nokia makes a product that really has good potential and then releases it half finished. The hardware side seems fine but the software side is lacking. It would have been fine if it was a developer release device, but as a device for anybody, it's not good enough.

The OS seems half way developed and then they hope that developers will fix the rest.

Make a good software environment (no PIM?!??) so that normal users can use it. And make it open so users how want to hack and develop are free to do so. Why is that so hard?