I bought the three year license via the Map software link to the wayfinder site.

It worked, and the routing was enabled. So of I went on my trip. Later that day, the nokia had to reboot. I wasn't able to exit from the Map software properly, and after the reboot, the license was gone.

So there are already two problems here - the Map software should save the license when it gets it, not at some later point. It seems that it will only save it upon a clean exit.

The other problem is that an email address isn't asked for during the sign up process. This means that you do not get a copy of the license key or a receipt for payment.

As others have noted, you don't get access to the support site without the licence key. Dumb. So your only option is to send an enquiry via their web form.

These are clearly ignored - there has been no response from the two emails I sent there for two weeks.

I found the email address published in a different thread and sent an email to them. Nothing for five days other than notification they had recieved the query, which stated that they had so many emails they would not be able to respond for a while. So I sent another email complaining at the service they are providing, asking for a refund if they are unable to service their customers.

Finally a response. This time asking me to try something in the which were clearly instructions for some other software. And also telling me that there was no registered license for the MAC address I had provided. But even after all this time, they only provided a single suggestion - try to update the licence and see if it magically reappears. Which it didn't.

So these guys are a joke I have concluded. The software isn't even that good in the first place - the route editing is painful and you cannot save an edited route. This is what led to the problem - I didn't want to exit the software as I would need to recreate the route. The maps are incomplete in any case, at least in Australia. Why are there no street names other than the one you are on or going to?

Do they even have a phone number?