I've found Wayfinder telephone support to be absolutely brilliant in handling my requests. Speedy, efficient - the only downside is that they're only open monday - friday.

Email support is less than favourable though!

I'd give them a call, explain the situation.



To be honest when you enter the key, wayfinder restarts automagically and sets itself up in registered mode. I can't see how an intermittent crash would have scrubbed the key. Either way - if that did happen - the initial registration would have submitted your MAC address to Wayfinder and registered the serial that way. Somewhere on their systems they'd have a copy of your MAC and Serial. Call them, give them your MAC and see what they do.