Not to be rude, but this is nonsense. First, Verizon Customer Service has no clue about these sorts of issues. Browse Howard or Brighthand forums for confirmation of this. The QNC network is old, that's all. My guess is that it is harder to shut off than to just let it die. It may be that it is used in some markets, so it works in some places and doesn't in others. I used it for years with an LG phone and a Mac PowerBook and was never charged other than minutes. You have DUN with the V3 series, but you have to use the phone as a modem to get to your dial-up ISP. Verizon does not like this, but I don't think they can stop it and it is such low bandwidth that it really does not put much of a drain on the "network". Besides, the people that know how to use it are a very small number when you consider their subscriber base.

Today I used DUN while waiting for my son at the dentist's office. I browsed webmail and viewed my calendars. Slow, but I saw all I needed in five minutes of prime time. The 770 is really great for this, hats off to Nokia for doing what Palm either could not do or was intimidated by VZ into not doing. With a VZ phone you can literally connect anywhere, quite helpful when out of range of a friendly and free wi-fi access point. Of course, there's always aircrack...