I had trouble with my first N800's, and I found Nokia Canada to be very helpful. That was a true breath of fresh air and they exchanged my problematic units without grief and quickly. Mrs Bellanger in Ontario gets my rose for A1 real customer service. Only gripe might be having to ship multiple times at $25 per package, with no credit to client for expense.

and now for my sales (small) rant:
That said, it has been my experience in numerous other examples of general products from retailers, that warranties and guarantees are often nice in advertising but rarely demonstrated sincerely in real situations.

So prior to Nokia, I usually wouldn't even bother, as there is often equal secondary expense(return shipping) or negative attitude and willful obstruction by various stores and suppliers.

I get your point though, and maybe it is admitting defeat or perhaps more like 'conservation of energy'.