Exactly. The ones (usually) least likely to have the knowledge/capability to make the decision, let the software vendors (and their salespeople) make the decision for them.

...and, companies don't really need more support, per se... they just need more of the same exact support that individual users would need, as there are more individual users (ordinary people, if you will) within the company structure. The whole idea of having a team of qualified, knowledgeable folks in the IT/MIS department is so that each and every person within the company doesn't have to be a "computer wizard" or otherwise have to rely on their own resources and ingenuity to solve problems on their assigned workstation(s). Those (IT/MIS) people can easily, as their jobs would require, become the proxy for scanning forums and calling hardware vendors on behalf of the population of users within their company. (Incidentally, this is predominantly how IT/MIS departments functioned, prior to the introduction of Windows and the proliferation of computers throughout the workplace. Unfortunately, instead of expanding that model and increasing IT/MIS staff as the ratio of workstations to employees neared 1:1 within the company, a new support model was created ...and that support was dutifully supplied [for a price!] by the software vendor that enabled the situation in the first place.)