In short, don't believe them. ;-) They said the same to me. And they keep saying the same thing I believe until they hit that magic 1 month period. Once your device has been in their hands for 1 month, things change. In fact, the same guy I had talked to before that said no, later said I would be getting an N800. These are the people in the executive resolution center. My advice is to keep checking back with them weekly and really show your disgust when you hit that 1 month period and keep asking for status updates. My bet is you'll get your N800 like I did.