Thread: Nokia support's behavior on 2006 update using OS X
View Single Post
tbutler@mac.com is offline tbutler@mac.com
2006-07-14 , 14:20
Posts: 11 | Thanked: 8 times | Joined on Jul 2006
#4
Originally Posted by aflegg
Basically the flasher-2.0.macosx (which I just wrap up) exists because of Mac users within Nokia compiling the flasher.

TBH, I'm not surprised the pretty website at the front doesn't mention Linux or Mac OS X, and I'm satisfied with the more unofficial, Maemo-level, non-Nokia-branded support from the Maemo folks (although getting a Mac OS X Flasher 2.0 took too long)
This makes me more concerned, in fact. Unofficial 'Mac users within Nokia compiling the flasher'-style support seems fundamentally fragile to me; what happens if your friend inside Nokia leaves? Are we then left unsupported?

I think the thing that bothers me the most is my memory that Nokia did provide an official manual update page for prior releases, and did not with this release. That suggests to me either a deliberate decision to drop support they provided before, or else something got overlooked because it wasn't important enough.

Originally Posted by aflegg
I can imagine it's frustrating if you don't search, and go to the Nokia homepage but that's what Google and forums are for. I don't trust anything customer service drones say about computers ;-)
I don't trust customer service drones either, but I'd hoped for something better from an actual technical support line. And while searching certainly wasn't difficult, it was a waste of time and energy - and I consider it an unacceptable level of support for something that's being marketed to the general public. Also, a link on the official support page implies a degree of official commitment that I'd prefer to see for a $360 device.
Last edited by tbutler@mac.com; 2006-07-14 at 14:24.