Guys, I called the call center and I was on the phone maybe 5 minutes. Just tell them that this is a known problem, and it's a manufacturing defect. They will ask you to send it to their facility in Texas. I did it, and it took about a week or two, but I had a brand new 770 tablet without a crack. Seriously, quit complaining and send it in. Believe it or not, they won't try to blame it on you.