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GeneralAntilles's Avatar
Posts: 5,478 | Thanked: 5,222 times | Joined on Jan 2006 @ St. Petersburg, FL
#12
Originally Posted by krisse View Post
It sounds like some American customer service companies have cut a few too many corners.
Well, what it stems from is the carrier control of cellular device distribution. We don't have Nokia, Samsung, LG, Sony Ericsson, Motorola, etc stores here, we have AT&T, Sprint, Verizon, Alltel, and T-Mobile stores, and carrier stores don't really offer repair services.

If we did have a cellular market more like the European market, then, yes, we'd have manufacturer stores everywhere that also offered repair services, but, alas. . . .