Course of action: I don't know exactly what they're called in the US but try contacting your local trading standards body and explain your problem to them. Remember to provide all the dates and times you contacted Nokia, what their response was, when the warranty was supposed to expire, all the receipts etc.

If a company trades badly, the local trading standards people should have power to intervene.


As I keep saying in other posts, the problem seems to be with Nokia's US customer service rather than the company as a whole. In fact quite a lot of companies seem to have their poorest customer service in the US, I've no idea why.

Nokia's European customer service is excellent, you can just drop the phone off at your nearest designated repair shop and Nokia will foot the bill. I had a phone repaired a few weeks ago, it took just four days, with no cost to me at all.