Thread: Nokia Phone Division's Crappy Customer Service
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tabletrat is offline tabletrat
2008-06-10 , 18:20
Posts: 481 | Thanked: 65 times | Joined on Aug 2007 @ Westcountry, UK
#18
Originally Posted by krisse View Post
As far as I know, in Britain if a company promised a particular guarantee period and failed to live up to that promise, it would be a trading standards matter which could result in fines.
The guarantee is only a safety net, it isn't the end of service. If your phone dies at 1 year and one day, you still can get it replaced, regardless of guarantee as consumer rights cover it. You bought the phone with a reasonable expectation that it would last longer than a year.