I'm a bit lost here, why would they think this and why would they expect it? The hardware is very cool, I'll get one just to play with that hardware in some sort of package (rather than a dev board).
The Pandora looked good on paper with its awesome hardware specs, and it does play the few games that run on it very well, but unless you really like Zelda 2 and King's Quest 4, get yourself a DS lite.