and if the os start spilling the screen full of error messages, one call the "friendly" neighborhood geek. i guess maybe thats one of the problems. until someone i know put up a poster to offer computer help, i was the one that got called whenever someone could not figure out something on their computer. and most of the time, i didnt it without expecting anything in return. thats no problem if its ones a month or something, and not the same issue again and again. but when its the 4-5 time someone calls you about cleaning their computer for spyware, it just gets silly.