Here.david, thanks for the input. It is appreciated. And I do realize you were not trying to be rude with #4. Honestly, I do not expect any customer service to know EVERYTHING. I just found it humorous that the rep did not know the answer, knew which customer support tier would have the info, and never thought to upgrade my query to that department. Seemed like the next logical step for them to take. But, there i go again, thinking logically.

Anyway, again I appreciate your input on this.

Scott