If the VP in charge of customer support isn't aware of this problem after more than a year and a half's steady complaints on this issue, someone could go through all threads mentioning "stylus" and select the ones that discuss this issue and send them to him. I'm pretty sure there are more than a hundred but less than 500 complaints just on this site.

Nokia doesn't care about its customers, this issue alone makes it obvious. It would have cost them virtually nothing to solve this problem, yet they are not interested.