I had two N800s from CompUSA and both had to go back to Nokia for problems right out of the box. The first time went smoothly. The 2nd time was like an idiot parade. They kept sending a broken device back.

I think that the support people tried to be helpful, but their repair contractors were terrible.

On the other hand, I think that Nokia's marketing department is terrible.
I am reminded of this post on thebestpageintheuniverse.com that really digs into Nokia's marketing department http://www.thebestpageintheuniverse.net/c.cgi?u=iphone (warning: foul language)! However, it's all true!!!