Ive worked with customer relations for years, and what Eli said is exactly right. Get names when you talk to people, write them down, complain to their manager if they don't tell you what you want. If you go high enough up the pole they stop caring about losing money and start worrying about customer relations. Compusa is known to give people the screw on inital calls, but Ive returned a couple items by just being a prick about it.


But, this is also why I didn't buy one from compusa =0