Congrats (I think) on quitting I was very glad to leave a tech support position a few years ago!

I understand the logic behind the termination fees, it just seems like they're padding it a bit. Not prorating at all is proof that they've been overcharging customers on termination fees alone, but even without that, they were caught padding taxes earlier in the year. There's no wonder these companies have a horrible perception in the public

I certainly won't pretend they're the only companies doing this, I'd rather say that all companies have some shady tactics I used to work in the web hosting "industry." Cancellations were prorated except for a non-refundable $20 domain registration. This company gets a bulk discount on domain registrations, and the cancellation fee is more than you would pay at most consumer domain registration companies. It's really just taking advantage of people.

Enough of my ranting, I'm not saying anything new on the topic