At the one month mark, I called up executive services. They told me my 770 was going to be replaced. Have a feeling I wouldn't have heard anything till much longer if I didn't call. The guy asked for my fax # and sent me the paper to sign authorizing the upgrade. I had it less than a week later, literally as I was running out the door to hop a flight to cali. So I popped open the box, grabbed the n800, case and charger and took it along. Now I have to switch over to the n800 forum and see what to do. Can't complain for the $120 I spent on the 770 to end up with the n800.