Did you copy your data from your old hotsync id on your PC to the new one? That's what the instructions say to do. It shouldn't be necessary, because syncing with a new blank account should get the data from the handheld into it. This isn't a normal Palm sync, though, so it might be necessary. The conduits can be set to go either way, or both ways, in the Palm hotsync manager. I don't know what they do in GVM. I'm still syncing my Palm to my Linux laptop with J-Pilot, and not bothering to sync my N800. I don't trust GVM with my real data yet.