first, I want to thank this forum for helping me figure out what went wrong. My 770 experienced WSOD a few weeks after the warranty expired. I'd purchased it using an credit card with the extended warranty deal and sent it back to Nokia to see what would happen. Well after a few days of not being able to find it on the repair status page and an email or two to Nokia support I got a message telling me to call and speak to exec support. The email also had the correct LAN number (I couldn't decipher Ds from 0s and Bs from 8s). I called last night and was told it would be replaced with an 800 as soon as they came in -- to check back at the end of the week.
Am I being strung along?
(I happen to be a shareholder of Nokia ADRs so could escalate to shareholder relations if necessary.)
Thanks