LOL. As soon as I started reading and you said the site says "Don't send in the battery or SD Cards" I knew you were going to and cause problems.

Here I thought this was going to be a story like the time I called Staples Business Depot. I informed the call person (once I got a hold of one) that having their main phone number be a complete answering machine with no live operators OR business hours given out was silly. The customer service person told me to "**** off and stop calling".

After about 20 calls to Staples and even speaking with the CEO I never got an apology or that old ***** fired.