Thread: No more Nokia products for me
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ebe51 is offline ebe51
2008-09-17 , 22:51
Posts: 39 | Thanked: 21 times | Joined on Dec 2007
#15
Originally Posted by harpgliss View Post
Hi,

ebe51, you are on A public forum so these kind of comments should not be totally unexpected.

If you were having problems describing your issues to customer service, the safe approach would have been to just send in the unit as then, if it checked out fine, then the assumption would have A battery issue.

You would not have had the grief from Nokia or from members here who you feel are putting you through the ringer.

I just think some members here feel you lacked A little common sense with your transaction and are needlessly trashing Nokia over A transaction that you are at least A little bit responsible for.

I recommend, if you dislike the comments above, do not read them as members will post what they think, good or bad.

I hope you have been made whole by Nokia and now can go back to enjoying your NIT.


David
This is a public fourm so I should be able to vent my grief both to have a place to vent and to warn others. I'm upset with Nokia. If people would read instead of just calling me stupid that would see that my whole complaint is with the battery, and the fact I was getting conficting information on rather or not i sould it in. Again a lady for Nokia told me If I thought the battery was bad to send it in, and the same time rushed me off the phone to their website to fill out some forum that said don't send the battery in.

So with a cosumer care saying go ahead and the web site saying not to, I made the wrong choice and sent it in (with a letter explain why I sent it). Only later to find out that cosumer care people don't know crap about what or how the repair center does things. In fact the cosumer care told after the fact that thier phones will not even call out to repair center, and that the phones are on lock down.

Yet when I vent my fustration with Nokia over the conflicting info and lack of good cosumer care. I get put through the ringer by the people here on this forum.