Given my experience (three times now) with their lack of post-purchase support for replacing, repairing or making available parts for repairing their products, I, for one, am in deep agreement.

My BH-501 BT headset cracked right where people have been saying they crack all the time. I called Nokia's support number and they told me that they don't warranty physical damage. I had just bought these about two weeks ago and because of a badly designed piece of plastic, they're virtually useless now and Nokia has offered me a 15% discount on $89.95 for a product I had purchased for a less than $65.

I think I'm finally done with Nokia altogether, now. I ended up picking up a pair of Phillips BT headphones (I've had GREAT experiences with their products overall) today to replace my BH-501 and I'm going trough my favorite shoppings sites to point out my disappointment and to warn people to be careful about these physical defects and Nokia's policies.

If there's any 'stupidest move Nokia could make', it's that they don't seem to care about their brand's reputation for making easily breakable products (again, this is the third item that has damaged under normal--not extreme--use).