Hey, I work there, too. I know what I see.

Seriously, there are obvious flaws in our info gathering and dissemination processes. I'm well aware we do the work, but I'm also aware it isn't always properly prepared and/or digested. That's a common theme these days on the internal blogs. Just ask "the Hulk".

EDIT:

And in case the subject comes up, I don't think I'm revealing anything secret here. This disconnect is common to most large corporations, and consumers in the US have been grumbling about Nokia's deaf ears for at least a few years now.

The disconnect is obvious in certain regional sales numbers... in lack of positive street cred... in the success of some competitors' products.

I won't go into further details because then that would get sticky. I know you have read my blog, ragnar, but make sure to check out others. I'm actually mild in my criticisms-- others, especially some of my peers in your neck of the woods, don't mince words when it comes to Nokia's drift away from certain customers.

As for people here not representing consumers, I think you have a point in some respects but are off base in others. Many on this forum are leaders, who capture the sentiment of consumers and present it in concrete terms. Their well-reasoned input should be thoughtfully considered, not dismissed out of hand.