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Posts: 92 | Thanked: 0 times | Joined on Oct 2005
#124
Originally Posted by rgbyhkr
Well, I just got a call from a Nokia rep. He was calling to let me know that my first order from last Monday had been cancelled due to unavailiable stock. I chatted with hime for a while about the whole situation. He seemed pretty knowledgeable about everything and was apologetic about all the confusion.

It appears that both the order cancellation on Monday and the problems with the second order going through on Wednesday had nothing to do with credit issues (even though that's what I was being told last week) and more to do with availability. As of now, my second order is still pending and he hoped that it would stay that way until they get stock. He said they hope to get some in this week, but if not, they would get more information about when they are coming in this Friday. He was indicating that they should have them by Thanksgiving if not this week.

Given that his call was the first initiated contact on their end to let me know that the first order had been cancelled, I expressed concern about the second order as he was saying "hopefully" it wouldn't get cancelled and would stay pending until stock arrived. He offered to contact me directly as he had this morning if it did get cancelled and also gave me his name and extension so I could contact him directly should any probelms arise. I took him up on it and will keep an eye on the online status just in case.

Jeff

Ok, I decided to contact the above rep again since he seemed to be the only person I talked to that spoke with any certainty about the 770's availability. Again, this time, he seems to be a credible source. He said on Monday they were hoping for stock on Thursday but if that didn't happen, they would have more definitive info about when they would be in on Friday (today). He did indeed have new information.

He said they have confirmed that they will receive stock on Monday or Tuesday of next week for immediate order fulfillment. Since mine is overnight and already cleared the credit verification, I should get mine before Thanksgiving. By the way, they will be closed Thursday and Friday of next week for the holiday. I also mentioned the posts by various users here and my own experiences about getting different information from different reps. He said he would look into it as that kind of thing would only cause headaches for them as well as customers.

This guy is one of their claims reps and not a standard order processing CSR. He comes across as confident in what he said and when he wasn't completely sure (like about whether they would get stock this week), he said as much. He also followed through with having confirmed info today as he said he would. On Monday he mentioned having them in by Thanksgiving and this new info goes right along with that.

It's certainly possible that this info could turn out to be incorrect or change at the last minute, but like I said, this rep is the only one I've spoken with who I have any faith in.

Jeff